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CASHNet eMarket FAQs

CASHNet eMarket FAQs


What is a CASHNet eMarket?

CASHNet eMarkets are an online store which enables official University departments to collect revenue online. Within the eMarket you can sell many items, and organize items by category.

How do I request an eMarket?

Please fill out the eMarket Request Form and email it to BursarsOffice@westernu.edu. Please allow up to 3 weeks for the creation of a new eMarket site from the time the completed request is received by the Bursar’s Office.

What happens after I submit my request form?

After the form is submitted, the Bursar’s Office will build the page in non-production. Once the page is built, the Bursar’s Office and all appropriate persons will be required to review and approve the site. After the Requestor and appropriate persons have approved the final site, the site is moved to production and available for use.

How should refunds be requested?

A refund can be requested by emailing the Bursar’s Office. Please include as much information about the transaction as possible (receipt number, date, item purchased, customer name/email, last 4 digits of the credit card number). All refund requests must come from an individual email account, not a departmental email or group-managed email.

How will requests for new sites be prioritized?

Requests for new sites will be created on a first come, first serve basis.

How do I add items to my eMarket?

To add a new item to your eMarket, please complete the eMarket Request Form and email it to BursarsOffice@westernu.edu. Please allow 1 week for the creation of a new item from the time the completed request is received by the Bursar’s Office.

What items can be sold on an eMarket?

Your department can use the eMarket to collect money for: registration fees, memberships, tickets, dinners, lunches, merchandise, etc.

What is each area on campus responsible for?

Department:

  • Submit eMarket requests in a timely manner
  • Update Bursar’s Office to any changes to the site with as much advance notice as possible
  • Reconcile transactions and report any errors/problems as soon as possible

Bursar’s Office:

  • Create eMarket sites in the order they are requested
  • Coordinate look and feel of eMarket site with department
  • Create Report Group as requested
  • Process refunds as requested by eMarket owners

 

 
 
Sample Storefronts: