Here you will find answers to Frequently Asked Questions about the Free Application for Federal Student Aid (FAFSA), financial aid processing, and special circumstances that affect financial aid awards.
What is Western University’s School Code?
Western University’s school code for the Pomona and Lebanon campuses is 024827
Application and FAFSA
- How do I apply?
- What is a Federal Student Aid (FSA) ID?
- Is parental information needed for the FAFSA?
- How do I confirm my FAFSA is complete?
- If I filed my FAFSA online and did not use my FSA ID, how many days do I have to mail the signature page to Department of Education?
- Who has access to the information on the FAFSA?
- How soon after January 1 should the FAFSA form be completed? Is it better to wait until all tax information has been filed?
- Do I need to be admitted before I can apply for financial aid?
- Do I apply for financial aid each year?
- What is Verification?
- Why was I selected for Verification?
- What happens now?
- Will I receive financial aid?
- How is my financial aid determined?
- When will the financial aid award process start?
- What if my financial situation changes?
- What if I have unusual circumstances?
- Should I apply for financial aid?
Name and Address Changes
- What should I do if my last name and/or personal information has changed?
- How do I update my mailing address?
Master Promissory Note
Rights and Responsibilities as a Direct Loan Borrower
- What are my rights as a Direct Loan Borrower?
- What are my responsibilities as a Direct Loan Borrower?
- Can international students get financial aid?
- What if my financial aid is delayed?
- Are there academic progress rules?
- I have questions about the Hope Scholarship and Lifetime Learning Credit benefits?What if I have other questions about my financial aid?
- Is a private alternative loan for me?
- Why would I want to get an private/alternative Loan?
- What’s the difference between Federal and alternative loans?
- How do I repay my loans?
- Where can I locate accreditation information about the University?
- Where can I locate professional accreditation information specific to my college?
- Where can I locate readmission information?
- Where can I find individual education plans, general degree requirements for my college?
Federal Work Study
- What is Federal Work Study?
- Does Western University participate in the Federal Work Study Program?
- Who qualifies for Federal Work Study?
- How do I apply for Federal Work Study?
- How much will I make?
- How will I be Paid?
- Are Federal Work Study jobs on campus?
- How many hours can I work?
- Are Federal Work Study earnings taxable?
Returning Loan Funds to the Lender
- How do I return loan funds to my lender/servicer from a previous academic year?
- How do I return loan funds to my lender/servicer for the current academic year?
Application and FAFSA
How do I apply?
For all federal financial aid programs, students must complete a Free Application for Federal Student Aid (FAFSA). FAFSA on the Web is a free U.S. Department of Education Web site where students can complete an online FAFSA https://fafsa.ed.gov/ .The school code for Western University of Health Sciences is 024827. In order to complete an electronic application or make corrections via the web, students will need a Federal Student Aid ID (FSA) when logging into certain U.S. Department of Education website. Students can create and FSA ID on the Federal Student Aid website https://fsaid.ed.gov/npas/index.htm. All students are encouraged to file electronically to minimize processing time.
What is a Federal Student Aid (FSA) ID?
An FSA ID is a username and password that you must use to log in to certain U.S. Department of Education (ED) websites. Students, parents, and borrowers are required to use an FSA ID. Your FSA ID is used to confirm your identity when accessing your financial aid information and electronically signing your federal student aid documents such as the Free Application for Federal Student Aid (FAFSA).
Is parental information needed for the FAFSA?
How do I confirm my FAFSA is complete ?
How do I confirm my FAFSA is complete?
Students will receive a confirmation number upon completion of the FAFSA. If a valid email address was included on the application, the Department of Education will email you instructions on how to access your Student Aid Report (SAR). Otherwise, it will be mailed to you. The SAR summarizes the information you provided on your FAFSA. Review it carefully to make sure it is correct and complete. We suggest you keep a copy for your records.
How do I confirm WesternU received my FAFSA?
If you included the WesternU school code on your FAFSA, we will send you a receipt of acknowledgement to your WesternU email.
If I filed my FAFSA online and did not use my FSA ID, how many days do I have to mail the signature page to Department of Education?
The Central Processing Center (CPS) will hold your FAFSA information for 14 days. Your application will be processed once your signature is received. Once complete, electronic results will be sent to the schools listed on the FAFSA. The electronic results will be transmitted to WesternU until the signature page is obtained at CPS. Students’ prompt response is necessary to complete the FAFSA process.
Who has access to the information on the FAFSA?
How soon after January 1 should the FAFSA form be completed? Is it better to wait until all tax information has been filed?
Students should complete the FAFSA as soon as possible after January 1 of each year. Do not wait until your taxes are done. Although it is better to do your taxes early, it is acceptable to use estimates of your income, so as long as they aren’t far off from the actual values. You will have the opportunity to go back and make corrections once your taxes are complete.
Do I need to be admitted before I can apply for financial aid?
Do I apply for financial aid each year?
Yes. Students are required to file a FAFSA by March 2nd of each year.
What is Verification?
Why was I selected for Verification?
What happens now?
The financial aid office will contact the student via e-mail notification of the additional required documentation to be completed. Students need to follow the instructions and complete all documentation in a timely manner.
Will I receive financial aid?
Once all of the documentation has been received, the financial aid office (FAO) will review the information and make any adjustments and or corrections to the application as necessary. After the adjustments/corrections have been approved, the FAO will be able to award the student. If however, the proper documentation is not completed by the deadline date the students financial aid will be delayed or terminated.
How is my financial aid determined?
All federal financial aid is determined by comparing your resources to a predetermined student budget. The Financial Aid Office determines the budget annually. All students in graduate school are automatically considered independent. Resources are calculated with the contributions of student and spouse. All these contributions are added to any other support such as Social Security, or GI Bill payments. The total is subtracted from the student’s budget, and the difference is the student’s financial need. After deducting all reported scholarships and other resources, the student receives an offer of financial aid also known as an award letter.
When will the financial aid award process start?
What if my financial situation changes?
Financial aid recipients are required to report in writing any changes in their status, including but not limited to student and spousal earnings, resources from family, receipt of financial support from other WesternU departments, receipt of financial support from outside agencies, changes in marital status, etc. A financial aid counselor will review the documentation, and make adjustments as necessary to the student’s financial aid award.
What if I have unusual circumstances?
Should I apply for financial aid?
Yes. Some students mistakenly think they do not qualify for aid and prevent themselves from receiving financial aid by failing to apply for it. In addition, there are other sources of aid such as the Grad Plus Loan, Unsubsidized Stafford Loans that are available regardless of need. The Grad Plus Loan and Private or alternative loans are available on a credit basis.
Name and Address Changes
What should I do if my last name and/or personal information has changed?
To change personal information, select the Edit My FSA ID tab on the FSA ID home page FSA ID . Log in to your FSA ID profile and then select the Edit My FSA ID link found on the top left side of the My FSA ID Profile page. If the Social Security Administration (SSA) already verified the information, a student will not be able to change a Social Security number. Only changes to name or date of birth (DOB) can be made. If changes to your name or DOB are made, the updated information will be sent to SSA. A student will have limited access to certain applications until the information is verified with the SSA. Upon completion of verification with the SSA (1-3 days), a student will be able to use the FSA ID to access personal information on Federal Student Aid websites.
- You must also contact the registrar’s office with your name change, please go to Registrar forms/requests for further instructions.
How do I update my mailing address?
You must contact the registrars’ office with any address changes, please go Registrar forms/requests to for further instructions.
Master Promissory Note (MPN)
What is the Master Promissory Note (MPN)?
The Master Promissory Note is a legal binding contract promising to pay back your Direct Federal loans. The note also includes language about your rights and responsibilities as borrower (please see below Rights and Responsibilities).
Rights and Responsibilities
What are my rights as a direct Loan Borrower?
You have the right to:
- written information about your loan obligation, information on loan consolidation and refinancing, and a list of your rights and responsibilities as a borrower.
- a copy of your promissory note, and return of the note when your loan is paid in full.
- information, before you begin repayment, on interest rates, fees you might be charged and how they are collected, and the total balance owed on your loans.
- a loan repayment schedule that lets you know, before you begin repayment, when your first payment is due, the number and frequency of payments, and the amount of each payment.
- an explanation of default and its consequences.
- an explanation of the grace period, and of federal interest benefits, if you qualify for those benefits.
- pre-pay your loan at any time without penalty.
- a description of applicable deferment, forbearance and discharge provisions.
You have responsibility to:
- repay the loan according to the loan repayment schedule even if you don’t receive a bill or repayment notice.
- notify the Direct Loan Servicing Center in advance if you will be late in making a payment or if you are unable to make payments.
- notify the Direct Loan Servicing Center of anything that affects your ability to repay, or your eligibility for a deferment, forbearance or cancellation.
- notify the College, if you are still enrolled, or the Direct Loan Servicing Center of any change in your name, address, Social Security Number or any change in your employer’s name or address.
- notify the Direct Loan Servicing Center if you fail to enroll for the period covered by the loan, or if you graduate, withdraw from school, begin attending less than half-time, or transfer to another school.
- receive online or in-person entrance counseling before you are given your first loan disbursement and exit counseling before you leave school.
Please refer to your master promissory note for a full statement and addtional information about the terms and conditions of your loans.
Can international students get financial aid?
To receive funds from the Financial Aid Office a student must be a U.S. Citizen or permanent resident of the United States . Alternative private loans may be available to international students. Lenders require a creditworthy co-borrower who is a U.S. Citizen or permanent resident in order to qualify and must be credit worthy.
What if my financial aid is delayed?
Financial aid recipients may be eligible for an emergency loan. These are short term, interest free advance for students who have a delay in receiving their financial aid. Repayment is required within 90 days and payment will be withheld from future financial aid disbursements. Emergency loans are not available for periods of non-enrollment. Emergency loans are limited to availability, and only available to students with an upcoming approved financial aid loan disbursement. Please contact the Bursar’s office to verify if funds are available.
Are there academic progress rules?
Yes. Students receiving financial aid are required to maintain satisfactory academic progress toward their degree objectives. Students must also make sufficient progress each year toward completion of degree requirements within a “normal” time frame and must meet the specific academic requirements established for the curriculum. Please see the college catalog for each colleges satisfactory academic progress policy rules.
I have questions about the Hope Scholarship and Lifetime Learning Credit benefits?
For more information regarding the Hope Credit, the Lifetime Learning Credit, and other tax benefits for postsecondary students, see the Internal Revenue Service’s Tax Incentives for Higher Education Expenses
What if I have other questions about my financial aid?
Financial Aid staff is available to answer questions via phone and email.
- Monday, Wednesday, Thursday & Friday from 7:30 a.m. to 5:00 p.m.
- Tuesdays from 7:30 a.m. to 9:00 a.m. and noon to 5:00 p.m.
Phone: (909) 469-5353 or (800) 346-1610.
Is an alternative private loan right for me?
Alternative private loans are distributed by private lenders. These lenders include banks, credit unions and private lending companies (not loans from the federal government). Students should contact the financial aid office to discuss their borrowing options and if this is the right program for you.
Why would I want to get a private alternative Loan?
A private alternative loan may provide enough funds to enable you to attend and pay for the college of your choice. However, alternative loans frequently have a higher interest rate, so you may want to consider this option only after exhausting all other financial aid options such as federal government loans and scholarships.
What’s the difference between Direct Federal and private alternative loans?
Almost all private alternative loans are going to have a higher interest rate than any federal government loan. Private/alternative loans typically have a variable interest rate.Federal government Loans have a fixed interest rate. Please contact a financial aid counselor to discuss the differences between a Federal Direct Loan Program and private/alternative loan programs.
How do I repay my loans?
Each repayment plan has its own terms, and it’s important to research the options of each prospective plan. Please contact your lender or a financial aid counselor to fully discuss your repayment plan options.
Where can I locate accreditation information about the University?
The accreditation information for Western University is located in the college catalog at: Overview page ii.
Where can I locate professional accreditation information specific to my college?
The professional accreditation for each specific college is located in the college catalog at: Entire Catalog then click on your college.
Where can I locate readmission information?
Readmission information may be located in General Academic Policies and Procedures section of the college catalog at: Overview page 29
Where can I find individual education plans, general degree requirements for my college?
Education plans and general degree requirements for each college is located in the college catalog at: Entire Catalog then click on your college.
Federal Work Study
What is Federal work Study?
The Federal Work Study program provides funds that are earned through part-time employment to assist students in financing their cost of attendance or reducing their loan debt.
Does Western University participate in the Federal Work Study program?
Who Qualifies for Federal Work Study?
In order to be eligible for FWS, students must:
Be a U.S. citizen or permanent resident
Have completed a current FAFSA
Have remaining unmet need
Be in good academic standing
Be enrolled at least half time
How do I apply for Federal Work Study?
Details concerning available positions are posted in Self-Service BanWeb on the Federal Work Study site. An e-mail is also sent to the student body making them aware that a position is available. Students may view the position details in Self-Service BanWeb and contact the FWS coordinator at email@example.com for eligibility determination.
How much will I make?
The available positions hourly salary is also posted in Self-Service BanWeb along with the positions job description and requirements details.
How will I be paid?
Students are paid by submitting their time card to their supervisor every other week. The supervisor will send the timecard to payroll. Payroll will issue the student a check based on the hours worked during that pay period.
Are Federal Work Study positions on or off campus?
Currently all Federal Work Study positions are on campus.
How many hours can I work?
Students may not work more than 20 hours a week.
Are Federal Work Study earnings taxable?
FICA, Social Security and Medicare taxes do not apply to students employed under the FWS program while students are enrolled. However, during anytime of non-enrollment and other special circumstances (contact payroll) students will have taxes deducted from their pay. In addition, students may be required to file federal and state taxes based on your IRS guidelines (see www.irs.gov for details).
Returning Loan Funds to the Lender
If a student wishes to return funds to their servicer by check, rather than make the payment on-line the following steps are suggested:
a) Access NSLDS to make sure the loans have not been sold or transferred to another servicer at www.nslds.ed.gov
b) Contact the servicer by phone first to advise what your intent is, so your account may be annotated by the service representative.
c) Identify the account number and academic year you wish to return the funds to be applied.
d) Confirm the actual mailing address where the check will be sent to.
e) Attach a note/letter with the check listing name, social security number, account number and academic year to which return of funds is to be applied.
f) Follow up in 30 days to ensure funds were credited to your account properly.
a) Complete a Loan Adjustment Form for the current academic year located at:
b) Indicate the amount you would like to return in the second block of the Loan Adjustment Form and to which loan type the return is to be applied.
c) Attach a personal check made payable to Western University of Health Sciences for the amount provided in the second block of the Loan Adjustment Form.
d) Submit to the Financial Aid Office for processing.
e) Makes copies for your records.
For any questions regarding the return of funds to your lender, please see a financial aid counselor.
To ensure timeliness in processing, you should submit the request two weeks prior to the end of your enrollment period.