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 Pumerantz Library Chat Reference ServiceWelcome to the Pumerantz Library Chat Reference Service (beta). Please type your question into the chat window below. You may also add us to your contact lists for various different IM services. Our screen names are listed below. Please send feedback regarding this service to reference@westernu.edu. Chat Reference is available during Reference Desk Hours: Mon-Fri 9am-5pm; Sat 11am-4pm.
How do I get started? Who can use Chat Reference? What kinds of questions may I ask? What can I do to get assistance if Chat Reference is unavailable? What is Chat Reference? The Chat Reference service allows you to speak in real-time to reference librarians for assistance. How do I get started? If the librarian is online, type your question into the chat window above. The service is available during Reference Desk hours. Hours are: Monday - Friday, 9:00-5:00; Saturday, 11:00-4:00. Who can use Chat Reference? The Chat Reference service is available to members of the Western University community. What kinds of questions may I ask? The service is intended to offer brief reference assistance. Those seeking more extensive research assistance will be asked to call the library at (909) 469-5323 or use the Ask a Librarian form. What can I do to get assistance if Chat Reference is unavailable? The library can also answer your questions by email, phone or in person. See the Ask a Librarian web page for a full range of options. | |||
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