• How do I log into ADP?
    • You can log into ADP Workforce Now software by downloading and installing the ADP application or through the online portal on a computer or device: adp.westernu.edu. Please use your WesternU credentials.
  • Is WesternU requiring any sort of location services or geo-fencing to clock in or out through the ADP application?
    • At this time, there are a few individual departments that are requiring to be within a certain parameter of an address on campus in order to clock in or out. However, in the future, geo-fencing could be an option for the university or within additional colleges or departments.
  • What if an employee chooses not to download the ADP application on their phone?
    • It is not required to install an application on a personal device. There is an online ADP portal that can be accessed using the employee’s WesternU credentials.
  • Do I need to be logged into the WesternU network (VPN) in order to access my timecard or submit a vacation request?
    • No, adp.westernu.edu can be accessed from any device that has online access.
  • I clock in and out frequently because of my work schedule, is there a limit to the number of “punches” I can log in a day?
    • No, there is not a limit on the number of time entries in a day.
  • Will an hourly employee be able to adjust their clock in or out time entry?
    • Employees will need to email their supervisor and cc timereporting@westernu.edu if a clock in or out entry was missed or was incorrect.
  • How will I record my sick time?
    • When you return to work, please input your sick time on your timecard in WFN or via the app. All employees have the ability to record sick, bereavement and jury duty time away from work.
  • Will the switch to ADP alter an employee’s work schedule?
    • The transition to ADP should not alter an employee’s work schedule. Work schedules are determined by the college or department and Human Resources.  The new software is intended to be used so that employees can accurately and in real time clock in and out daily. 
  • Will the change to ADP’s software for time and attendance alter WesternU’s existing payroll schedule or workdays included in a payroll?
    • WesternU is not making any changes to payroll schedules or workdays included in each pay period.
  • Can a supervisor have a backup approver for time off requests and/or biweekly timecard approvals?
    • Yes, the payroll department and users within each department or college can help identify and setup appropriate backup approvers.
  • How can I view my wage statement, make changes to my direct deposit information, or make updates to my state and/or federal withholdings?
    • All of the changes indicated above can be made both in the ADP app or online through the ADP portal: adp.westernu.edu
  • Do I need to update my bank account information to receive my pay electronically?
    • If you are already setup for direct deposit, you do not need to make any changes. However, if you’d like to update your bank account information on file or if you’d prefer to enroll in electronic payroll payments, please visit the ADP app or online portal and click “Myself” -> “Pay” –> “Direct Deposit” under the Additional Benefits header.
  • Does the introduction of the new payroll software change any of my current benefits or elective deferrals?
    • No, benefits or deferrals will not be affected by the transition to ADP payroll software.
  • Are there new policies because of the new software?
    • No, while existing policies are currently under review, the policies regarding time and attendance are still applicable (Working Hours, Overtime, Sick time, etc). We are updating our procedures for time and attendance to align with the new payroll software.
  • Does the new payroll software change my current work from home hours or requirements?
    • No, the new software simply allows an easier more user-friendly approach to recording all hours worked, in real time.
  • Will existing, already approved, vacation requests be populated into Workforce Now?
    • It’s preferred that any existing vacation requests subsequent to Monday, May 24 for hourly/nonexempt and Monday, June 1 for salary/exempt be (re)submitted through the new ADP online portal. However, please reach out to payroll@westernu.edu if assistance is needed.