Office of Information Technology

Contact IT

How to Contact IT

Online Form – You can go to support.westernu.edu and open a ticket using the form provided

E-mail – techsupport@westernu.edu

Support Hours:

Monday-Friday 7:30 am-5:30 pm

WesternU Campus at night






Technical Support Hours

* Note – All Walk-in support is temporarily suspended due to COVID social distancing restrictions. Call IT or submit a request  via support.westernu.edu. Many technical issues can be resolved remotely. 

Pomona, CA

309 East Second Street
Pomona, CA 91766-1854

Walk-in: HEC 
Located in  room 1031

(909) 469-5432
From a campus phone, dial extension 5432

*University Holidays Excluded



Lebanon, OR

200 Mullins Drive
Lebanon, OR 97355

Located in room 108

(541) 259-0321
From a campus phone, dial extension 0321

*University Holidays Excluded


An answering service is available to receive technical support calls outside of University business hours and on weekends. Only campus-impacting emergencies will be responded to during non-support hours, all other calls will receive a reply or be scheduled for the next business day.