How to Contact IT
Online Form – you can go to support.westernu.edu and open a ticket using the form provided
E-mail – techsupport@westernu.edu
Support Hours:
Monday-Friday 7:30 am-5:30 pm
Support
Technical Support Hours
* Note – all walk-in support is temporarily suspended due to COVID social distancing restrictions. Call IT or submit a request via support.westernu.edu. Many technical issues can be resolved remotely.
Pomona, CA
309 East Second Street
Pomona, CA 91766-1854
Walk-in: HEC
Located in room 1031
(909) 469-5432
From a campus phone, dial extension 5432
*University Holidays Excluded
Lebanon, OR
200 Mullins Drive
Lebanon, OR 97355
Walk-in:
Located in room 108
(541) 259-0321
From a campus phone, dial extension 0321
*University Holidays Excluded
An answering service is available to receive Technical Support calls outside of University business hours and on weekends. Only campus-impacting emergencies will be responded to during non-support hours, all other calls will receive a reply or be scheduled for the next business day.