Office of Information Technology

IT Services

The following are just some of the services IT provides to the university community. For more information, use the contact information provided in each case or contact the IT Help Desk at (909) 469-5432 (extension 5432 if on campus), or techsupport@westernu.edu.

The IT Department conducts an annual survey to evaluate and improve its services. To view the results of our latest IT survey, please select one of the following links:

  • Student records. Through the Self-Service system, IT maintains the database which supports academic records for all WesternU students. This program allows students to view grades and transcripts, review tuition fees and payments, and update their contact information.
  • Online registration. Students can also use the Self-Service system to register for courses and view related fees. For more information, see the Student Services Menu of Self-Service (requires login)
  • Financial aid services. Through Self-Service, students can apply for financial aid and check the status of their financial aid applications. They can also review the status of any loans obtained to finance their WesternU education. For more information, see the Student Services Menu of Self-Service (requires login)
  • Housing services. IT maintains a searchable database of available rental properties and individuals seeking roommates in the Pomona area. A roommate request form is also available. For more information, see the Student Services Menu of Self-Service (requires login)
  • Case Logs and Clinical Rotations. For selected programs, IT also provides online tools for managing case logs and selecting clinical rotation sites. For more information, see the Student Services Menu of Self-Service (requires login) 
  • Laptop and computer configuration, troubleshooting, and repair. IT’s Help Desk provides technical assistance to students, staff, and faculty by phone or email request (see the contact information at the top of this page). Walk-in support is also available between 8:00 am and 5:50 pm on the Pomona campus on the first floor of the Health Education Center (HEC), room 1031 or on the Lebanon campus on the first floor in room 107. An answering service is available to receive technical support calls after business hours and on weekends. Note that only server or system related emergencies will be responded to during non-business hours; all other calls will receive a reply or be scheduled for the next business day.
  • Hardware and software discounts. As a WesternU student or employee, you can take advantage of discounts on the purchase of cell phones, computer equipment, and software. For details, see our Discounts page.
  • Printer support. IT maintains high speed, high volume black and white and color printers in the student commons, the library and select classrooms for use by university students and employees. Instructions for using these printers can be accessed from the Campus Printers Support page.
  • Network installations and upgrades. As new buildings are constructed and educational programs are added, IT’s Network Operations staff oversees the installation, upgrade and maintenance of new network and telecommunications equipment to accommodate expanding information management needs. For more information, contact the Director of Network Operations, Gary Priddy, at (909) 469-5346 or gpriddy@westernu.edu.
  • Network performance management. Our network administrators continually monitor the performance of the university network to ensure that bandwidth is optimized for the benefit of all university personnel. For more information, contact the Director of Network Operations, Gary Priddy, at (909) 469-5346 or gpriddy@westernu.edu.
  • Account generation and maintenance. The Network Operations staff generates network and email accounts for all WesternU students and employees. While you can change your password at any time, you must contact Technical Support if your name has changed and your account needs to be updated accordingly.
  • Software upgrades. The NetOps staff use our monthly maintenance window to perform maintenance on the university servers. During that time key services must be temporarily interrupted so we can delete unwanted files, install new software, and adjust network performance to meet changing needs. For more information, see Maintenance Schedule.
  • Data backup and storage. All data files on network servers are updated nightly. In addition, IT has established contingency measures to protect against the loss of critical data in the event of accidental deletion or a natural disaster. For more information, contact Technical Support.
  • Virus Protection. IT requires all members of the university community to have virus protection software installed on their computers. If you do not have such software, contact Technical Support and they will install it for you free of charge.
  • Spam Firewall. Our Spam Firewall uses a variety of technologies to detect and filter spam and viruses for all WesternU email accounts. For more information, see Spam Firewall.
  • Wireless system. Our NetOps staff also maintains the university’s wireless network, which is available at selected locations on campus (HPC Student Commons, AMP II, HSC commons, and the Library. For more information, contact Technical Support.
  • Email. For technical questions regarding the use of WesternU email, contact Technical Support.
  • Calendars. Events properly booked via Resource Scheduler may be published to the University Calendar.
  • Room Scheduling. Through its Resource Scheduling software, IT enables selected students, faculty and staff (resource schedulers) to reserve rooms and facilities for meetings and special events. For more information on using this reservation system, contact Christina Carter Tatum at (909) 469-5369 or carterc@westernu.edu. 
  • Office phones, cell phones and PDAs. NetOps oversees the use and maintenance of the university telephone system, and all university-issued cell phones and Personal Digital Assistants (PDAs). Information on the use of the Audix Telephone System may be found in the Telecommunications area of the university Intranet. For specific needs related to telephone usage, contact Technical Support.
  • Digital Signage. Approved requests for posting announcements and other kinds of information on digital message screens should be directed to Technical Support
  • Audiovisual installations, upgrades, and maintenance. Our Audiovisual Technology Services (ATech) staff oversees the installation of new and improved audiovisual equipment in the lecture halls and classrooms. They also conduct routine maintenance to ensure the podiums, screens, and projectors in each classroom are in good working order, and repair or replace old or defective equipment as the need arises. Requests for classrooms support should be directed to Technical Support.
  • Classroom podium training and support. The ATech staff provides new and continuing faculty with instruction in the use of the classroom podiums, which control the audiovisual equipment used in lecture presentations. ATech also trains and works with students in each college (Student AV Representatives) to provide technical support for classroom presenters. To schedule training, contact Technical Support.
  • Remote AV equipment checkout. Faculty, staff, and students can also check out selected audiovisual equipment for remote University-sponsored presentations, recording events, and other University uses. Reservations can be made by contacting contact Technical Support or submitted through the Multimedia Request form available on the university Intranet (available on campus only).
  • New student orientation. All units of IT participate in the orientation of new students during Orientation Week, and on an as-needed basis thereafter. During these orientations, students are introduced to the technologies they will be using during their stay here, and how to find assistance when they need it. For more information, see our New Students page for more information.
  • New faculty/staff training. All newly hired employees receive an orientation to WesternU and the information technologies we use here. Depending on their role, new hires may receive additional training in Blackboard, Banner or other systems that they are required to use in their job. For more information, see Orientation to WesternU Technologies.
  • Ongoing staff development. WesternU faculty and staff may also take advantage of any of the numerous technology workshops IT conducts during the school year. For more information, see CAPE’s Workshop Registration page.
  • Employee training lab. IT maintains an employee training facility located behind the Subway at the corner of Gibbs and Second Street. The Lab includes presentation hardware and computer workstations for 18 participants. Use of the Lab is reserved through the Resource Scheduling software on the university Intranet (on-campus only).
  • Management of Blackboard. The Instructional Technology/Distributed Learning (ITDL) staff collaborates with representatives in each college (Blackboard Program Coordinators) to manages the Blackboard Course Management system for the university. Services include course design consultation, account creation and enrollment, system maintenance and upgrades, and user support. Requests for Blackboard assistance should be directed to Technical Support.
  • Lecture Capture. WesternU uses the Echo360 lecture capture system to record lecture presentations and make them available for students to download and review at a later date. Colleges wanting to have their lectures captured should notify TechSupport in order to set up the classroom and perform other necessary backend work.
  • Audience Response System (Clickers). TurningPoint is the campus-wide audience response system used to capture student input on surveys, polls, and lecture-based questions.  Hand-held response devices (clickers) capture individual student feedback which can be aggregated, statistically analyzed, and displayed. Faculty members wanting to use clickers in their curriculum should contact TechSupport for assistance with software installation, setup, and training.
  • Desktop Screencasting and Podcast Recording. WesternU offers Camtesia WebRelay and Echo360 Personal Capture software to WesternU faculty who want to create and publish rich media learning objects, tutorials and other course materials to augment their in-­class instruction and lecture recordings. Notify TechSupport prior to using these tools in order to set up a user account and profile.
  • Videoconferencing. ITDL provides support for 2-way live video conferencing systems such as Haivision, which provides a link between specially-equipped classrooms on the Pomona and Lebanon campuses. In addition, ITDL provides training and support for more portable cloud-based video conferencing solutions such as Zoom, which can allow faculty to conduct remote lectures or meetings through their laptop or phone.