{"id":46,"date":"2013-09-13T17:40:16","date_gmt":"2013-09-13T17:40:16","guid":{"rendered":"http:\/\/stagewp.westernu.edu\/computing?page_id=46"},"modified":"2023-12-01T23:57:53","modified_gmt":"2023-12-01T23:57:53","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.westernu.edu\/computing\/contact\/","title":{"rendered":"Contact IT"},"content":{"rendered":"
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\n \"WesternU\n
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\n \n WesternU<\/a>\n <\/span>\n \/<\/span>\n Office of Information Technology<\/a>\n \/<\/span>\n Contact IT<\/span>\n <\/div> <\/div>\n

Contact IT<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n \"Laptop\n <\/div>\n <\/div>\n\t\t\t
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\n\t\t\t\t\tHow to<\/span>\n\t\t\t\t\t\t\tContact IT<\/span>\n\t\t\t<\/h2>\n\t\t\t
Support Hours:
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\r\nMonday-Friday 7:30 am-5:30 pm<\/div>\n\t\t\t\t\t\t
\n\t\t\t\n Open a ticket using the Online Support Form<\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\n Send an e-mail to Tech Support<\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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California<\/h2>\n

309 East Second Street
\nPomona, CA 91766-1854<\/p>\n

In-Person Support<\/strong>
\nAvailable by scheduled appointment
\nDOC Room 137<\/p>\n

(909) 469-5432<\/a>
\n<\/strong>From a campus phone, dial extension\u00a05432<\/strong><\/p>\n

*University Holidays Excluded<\/p>\n<\/div>\n

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Oregon<\/h2>\n

200 Mullins Drive
\nLebanon, OR 97355<\/p>\n

In-Person Support<\/strong>
\nAvailable by scheduled appointment
\nCOMP-Northwest Room 108
\nCHS-Northwest Room 1208<\/p>\n

(909) 469-5432<\/a>
\nFrom a campus phone, dial extension\u00a05432
\n<\/strong><\/p>\n

*University Holidays Excluded<\/p>\n<\/div>\n<\/div>\n

Many technical issues can be resolved remotely. <\/em>Technical support is available by phone outside of our traditional business hours for urgent support issues. Our after-hours support partner can provide real-team technical assistance with most technical support requests. They will create tickets for follow-up, and escalate critical business and education-impacting emergencies to members of the WesternU IT team that cannot be resolved by the technician on the call.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t