{"id":130,"date":"2013-09-13T17:40:19","date_gmt":"2013-09-13T17:40:19","guid":{"rendered":"http:\/\/stagewp.westernu.edu\/library?page_id=130"},"modified":"2025-08-06T16:23:03","modified_gmt":"2025-08-06T23:23:03","slug":"remote-access","status":"publish","type":"page","link":"https:\/\/www.westernu.edu\/library\/remote-access\/","title":{"rendered":"Remote Access"},"content":{"rendered":"<section class=\"hero-secondary\">\n  <div class=\"relative bg-black\">\n                <img decoding=\"async\" class=\"adhere object-cover\" src=\"\/media\/library\/images\/081022-new-library-tour-21.jpg\" srcset=\"\" sizes=\"100vw\" alt=\"A sign with the phrases &quot;to teach to heal together&quot; is displayed on a green moss background with wooden accents.\">\n      <div class=\"adhere gradient-overlay\"><\/div>\n        <div class=\"relative container pt-56 md:pt-112 pb-144 md:pb-192\">\n      <div class=\"md:flex md:justify-between px-12\">\n        <div class=\"sm:w-8\/12 md:w-6\/12 xl:w-5\/12 px-12\">\n                      <div class=\"mb-20\">\n              <div class=\"block font-sans font-bold text-14 text-white leading-130\">\n  <span class=\"inline-block\">\n    <a href=\"\/\" class=\"block hover:underline\">WesternU<\/a>\n  <\/span>\n      <span class=\"inline-block mx-6\">\/<\/span>\n          <a href=\"https:\/\/www.westernu.edu\/library\" class=\"inline-block hover:underline\">Harriet K. and Philip Pumerantz Library<\/a>\n          <span class=\"inline-block mx-6\">\/<\/span>\n    <span class=\"inline-block\"><\/span>\n  <\/div>            <\/div>\n                                        <h1 class=\"t-h1-sans  text-white\"><\/h1>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"relative my-48 md:my-72\">\n  <div class=\"container\">\n    <div class=\"lg:flex px-12 lg:justify-center\">\n      \n      \n                  \n                  \n      <div class=\"w-full px-24 wysiwyg-content xl:w-10\/12 2xl:w-9\/12\">\n        <p>When the library subscribes to a database or an electronic journal, we must sign a license agreement with the vendor of that resource. The agreements provide that content can be served to any computer connected to the WesternU Network, but that remote access via a proxy server may be granted to\u00a0<em>authorized users only<\/em>.\u00a0<strong>\u201cAuthorized users\u201d are WesternU\u2019s currently enrolled students, faculty, and staff<\/strong>.<\/p>\n<p>The Library\u2019s license agreements with vendors of electronic resources also stipulate that it is the responsibility of individual users to ensure that electronic resources are used for personal and\/or educational non-commercial purposes without systematically downloading, printing, distributing, retaining substantial portions, or sharing of password information.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"my-48 md:mt-96 md:mb-72\" vue-app>\n  <div class=\"container\">\n    <div class=\"app-gutter\">\n      <div class=\"relative md:flex md:justify-end\">\n        <div class=\"app-gutter\">\n                                  <img decoding=\"async\" class=\"md:absolute md:-top-32 md:left-0 w-full md:w-5\/12 lg:w-6\/12 h-240 sm:h-320 md:h-full object-cover rounded-t-5 md:rounded-8\" src=\"\/media\/library\/images\/111621-msps-group-and-lab-42.jpg\" srcset=\"\" sizes=\"(min-width: 768px) 50vw, 100vw\" alt=\"MSPS student Chinmay Sen in the lab.\">\n                  <\/div>\n        <div class=\"md:w-8\/12 xl:w-7\/12 app-gutter\">\n          <div class=\"p-32 sm:p-40 md:px-0 md:py-80 rounded-b-5 md:rounded-8 bg-red\">\n            <div class=\"md:ml-1\/8 lg:ml-1\/4 xl:ml-1\/7 md:px-40 lg:px-80\">\n                              \t\t\t\t\n<div class=\"text-lockup text-lockup--red\">\n\t<h2>\n\t\t\t\t\t<span class=\"t-h2-serif  block text-yellow\">Accessing E-Resources <\/span>\n\t\t\t\t\t\t\t<span class=\"t-h2-sans  block text-white\">from off-campus<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"wysiwyg-content t-p2 mt-24 text-white\">1. Go to the library\u2019s Electronic Resources<br \/>\r\n2. Select a resource or database<br \/>\r\n3. You will be directed to log in through OpenAthens with your WesternU credentials.<br \/>\r\n<br \/>\r\n<\/div>\n\t\t\t\t\t\t<div class=\"mt-28\">\n\t\t\t<a class=\"cta-arrow cta-arrow--white \" href=\"https:\/\/westernu.libguides.com\/openathens\" target=\"_blank\" rel=\"noopener\">\n    OpenAthens Log In Guide<svg class=\"cta-arrow__icon d-block w-16 ml-12\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"mt-16\">\n\t\t\t<a class=\"cta-arrow cta-arrow--white \" href=\"https:\/\/westernu.libguides.com\/az.php\" target=\"_blank\" rel=\"noopener\">\n    Electronic Resources<svg class=\"cta-arrow__icon d-block w-16 ml-12\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n                          <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"relative my-48 md:my-72\" vue-app>\n  <div class=\"container\">\n        <header class=\"mb-32 mx-24 md:mx-0\">\n      <h2 class=\"t-h2-sans mb-12 text-red\">Troubleshooting Common Issues<\/h2>\n          <\/header>\n        <app-accordion class=\"px-24 lg:w-4\/5 mx-auto\">\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: The username and\/or password used to login is incorrect\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p><strong>WesternU Students, Faculty, and Staff:<\/strong><\/p>\n<ol>\n<li>Make sure you are entering your email as the username.<\/li>\n<li>You may be entering the wrong password.\u00a0 To test this, try logging into <a title=\"log into ILLiad\" href=\"https:\/\/westernu.illiad.oclc.org\/illiad\/logon.html\" target=\"_blank\" rel=\"noopener\">ILLiad<\/a>. If you cannot successfully log in, you may need to <a href=\"https:\/\/support.westernu.edu\/TDClient\/1848\/Portal\/KB\/ArticleDet?ID=158689\" target=\"_blank\" rel=\"noopener\">reset your password<\/a>.<\/li>\n<\/ol>\n<p>If these steps don\u2019t resolve the issue, contact us at <a href=\"mailto:reference@westernu.edu\">reference@westernu.edu<\/a> or 909-469-5323.<\/p>\n<p><strong>Clinical Faculty:<\/strong><\/p>\n<p>If you have an existing account, contact <a href=\"mailto:reference@westernu.edu\">reference@westernu.edu<\/a>.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Your institution does not subscribe to the restricted content.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p><strong>WesternU students, staff, and faculty: <\/strong><\/p>\n<p>Are you using the library\u2019s Electronic Resources web page as your starting point for access?<\/p>\n<p>Each subscription E-Journal or Database is linked to our <a title=\"Electronic Resources\" href=\"https:\/\/westernu.libguides.com\/az.php\">Electronic Resources<\/a> page using a special URL that routes you through OpenAthens. If you directly type in a web site address into your browser, you will not be asked for a password and will not have permission to use the resource. For some resources, you may be able to log in using the federated login or &#8220;Log in via your Institution&#8221;.<\/p>\n<p><strong>Clinical Faculty:\u00a0<\/strong><\/p>\n<p>Are you using the <a href=\"https:\/\/my.openathens.net\/auth?entityID=https%3A%2F%2Fidp.westernu.edu%2Fentity\" target=\"_blank\" rel=\"noopener\">MyAthens portal<\/a> as your starting point for access? Each E-Journal or Database is linked using a special URL that connects you to a resource through OpenAthens. If you directly type in a web site address into your browser, you will not be asked for a password and will not have permission to use the resource. For some resources, you may be able to log in using the federated login or &#8220;Log in via your Institution&#8221;.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Your institution does not have access\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>This error happens after you already entered in your password and were granted access to the database you wish to search. You are trying to access a full-text article within the database when the error message \u201cYour institution does not have access\u201d comes up.<\/p>\n<p><strong>Solution:<\/strong><\/p>\n<p>In some instances, the library subscribes to only a portion of the full-text material within a database. An example is ScienceDirect. ScienceDirect offers 23 full-text subject collections. Our institution subscribes to 6 subject collections.<\/p>\n<p>One way to check if the library has an electronic subscription to a journal is to use the E-Journal\/E-Book search available on the library\u2019s <a href=\"https:\/\/westernu.libguides.com\/az.php\">Electronic Resources webpage<\/a>.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              I followed all the above troubleshooting advice, but I am still unable to access the library\u2019s E-Resources remotely.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Please e-mail the following information to <a href=\"mailto:reference@westernu.edu\">reference@westernu.edu<\/a> so we can troubleshoot the issue.<\/p>\n<ol>\n<li>Copy and paste or screenshot the error message, if any, into the email.<\/li>\n<li>What database and\/or article are you trying to access?<\/li>\n<li>What Internet browser and version number are you using?<\/li>\n<\/ol>\n\n          <\/template>\n        <\/app-accordion-item>\n          <\/app-accordion>\n  <\/div>\n<\/section>\n\n<section class=\"relative mt-48 md:mt-72\">\n  <div class=\"absolute top-128 bottom-0 left-0 w-full bg-gray\"><\/div>\n  <div class=\"container relative pb-80 md:pb-112\">\n    <div class=\"px-24\">\n      <div class=\"bg-red py-48 md:py-64 relative px-24 sm:px-40 text-white rounded-5 md:rounded-8 md:text-center overflow-hidden\">\n                <div class=\"relative\">\n                      <h2 class=\"t-h2-sans  block text-white\">Contact Us<\/h2>\n                                          <ul class=\"md:flex md:flex-wrap md:justify-center md:items-center md:mt-32\">\n              \t\t\t\t                        <li class=\"block md:mx-8 mt-32 md:mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/westernu.libanswers.com\/chat\/widget\/e26414f3aba2789f365e3af2f69da2ea\" target=\"_blank\" rel=\"noopener\">Chat with a Librarian<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"tel:909-469-5323\">909-469-5323<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"mailto:reference@westernu.edu\">reference@westernu.edu<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/westernu.libwizard.com\/f\/library_feedback\">How are we doing?<\/a>                <\/li>\n\t\t\t\t                                  <\/ul>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-130","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/comments?post=130"}],"version-history":[{"count":21,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/130\/revisions"}],"predecessor-version":[{"id":9137,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/130\/revisions\/9137"}],"wp:attachment":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/media?parent=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}