{"id":3668,"date":"2017-07-28T22:18:35","date_gmt":"2017-07-28T22:18:35","guid":{"rendered":"http:\/\/stagewp.westernu.edu\/library\/?page_id=3668"},"modified":"2025-08-07T09:51:55","modified_gmt":"2025-08-07T16:51:55","slug":"glass-horse-and-glass-dog","status":"publish","type":"page","link":"https:\/\/www.westernu.edu\/library\/services\/glass-horse-and-glass-dog\/","title":{"rendered":"Glass Horse and Glass Dog"},"content":{"rendered":"<section class=\"hero-secondary\">\n  <div class=\"relative bg-black\">\n                <img decoding=\"async\" class=\"adhere object-cover\" src=\"\/media\/westernu\/basic-slider\/slide-default-00.jpg\" alt=\"slide-default-00\">\n      <div class=\"adhere gradient-overlay\"><\/div>\n        <div class=\"relative container pt-56 md:pt-112 pb-144 md:pb-192\">\n      <div class=\"md:flex md:justify-between px-12\">\n        <div class=\"sm:w-8\/12 md:w-6\/12 xl:w-5\/12 px-12\">\n                      <div class=\"mb-20\">\n              <div class=\"block font-sans font-bold text-14 text-white leading-130\">\n  <span class=\"inline-block\">\n    <a href=\"\/\" class=\"block hover:underline\">WesternU<\/a>\n  <\/span>\n      <span class=\"inline-block mx-6\">\/<\/span>\n          <a href=\"https:\/\/www.westernu.edu\/library\" class=\"inline-block hover:underline\">Harriet K. and Philip Pumerantz Library<\/a>\n          <span class=\"inline-block mx-6\">\/<\/span>\n      <a href=\"https:\/\/www.westernu.edu\/library\/services\/\" class=\"inline-block hover:underline\">Library Services<\/a>\n    <span class=\"inline-block mx-6\">\/<\/span>\n    <span class=\"inline-block\"><\/span>\n  <\/div>            <\/div>\n                                        <h1 class=\"t-h1-sans  text-white\"><\/h1>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"relative my-48 md:my-72\">\n  <div class=\"container\">\n    <div class=\"lg:flex px-12 lg:justify-start\">\n              <div class=\"w-full lg:w-5\/12 2xl:w-4\/12 -mt-80 md:-mt-112 mb-48 px-12 lg:pr-32\">\n                              <nav class=\"py-28 px-40 2xl:px-64 rounded-5 md:rounded-8 bg-gray-darker text-white mb-40\">\n            <ul>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/\" target=\"_self\" rel=\"noopener\">Library Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/students\/\" target=\"_self\" rel=\"noopener\">Student Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/faculty-staff\/\" target=\"_self\" rel=\"noopener\">Faculty and Staff Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/clinical-faculty-and-preceptors\/\" target=\"_self\" rel=\"noopener\">Clinical Faculty and Preceptor Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/opti-west\/\" target=\"_self\" rel=\"noopener\">OPTI-West Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/sdhs\/\" target=\"_self\" rel=\"noopener\">San Diego Humane Society (SDHS) Residents<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/uhs-residents\/\" target=\"_self\" rel=\"noopener\">Universal Healthcare Services Residents<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/alumni\/\" target=\"_self\" rel=\"noopener\">Alumni Services<\/a>\n                <\/li>\n                                              <li class=\"block my-8\">\n                  <a class=\"text-22 font-normal leading-130 tracking-20 text-white hover:text-yellow transition-default\" href=\"https:\/\/www.westernu.edu\/library\/services\/visitors\/\" target=\"_self\" rel=\"noopener\">Visitor Information<\/a>\n                <\/li>\n                          <\/ul>\n          <\/nav>\n                            <\/div>\n      \n      \n                  \n                  \n      <div class=\"w-full px-24 wysiwyg-content lg:w-7\/12 2xl:w-7\/12\">\n        <h2>What is it?<\/h2>\n<p>Glass Horse and Glass Dog are anatomy apps that allow users to explore interactive models.<\/p>\n<p><strong>Glass Horse: Elements of the Equine Distal Limb (Distal Limb X)<br \/>\n<\/strong>Previously named iDistalLimb WesternU<strong><br \/>\n<\/strong><\/p>\n<p style=\"padding-left: 30px\">Explore the equine distal limb with interactive models that include narrations and animations.<\/p>\n<p><strong>Glass Horse: Equine Colic (EquineColicX)<br \/>\n<\/strong>Previously named iColic WesternU<strong><br \/>\n<\/strong><\/p>\n<p style=\"padding-left: 30px\">Explore the equine abdominal anatomy, the veterinarian\u2019s approach to diagnosis, and 3-D animations that depict 28 diseases of the gastrointestinal tract.<\/p>\n<p><strong>Glass Dog: Thorax and Abdomen (CanineX Anatomy)<br \/>\n<\/strong>Previously named iCanine WesternU<strong><br \/>\n<\/strong><\/p>\n<p style=\"padding-left: 30px\">Explore the dog thorax and abdomen with animated movies, interactive models, and more than 250 detailed images.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n\n\n\n<section class=\"relative my-48 md:my-72\" vue-app>\n  <div class=\"container\">\n        <header class=\"mb-32 mx-24 md:mx-0\">\n      <h2 class=\"t-h2-sans mb-12 text-red\">How do I access the programs?<\/h2>\n          <\/header>\n        <app-accordion class=\"px-24 lg:w-4\/5 mx-auto\">\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Checkout CD-ROMs\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Visit the Library to check out any of the programs:<\/p>\n<ul>\n<li class=\"bullets\"><a href=\"https:\/\/whsl.ent.sirsi.net\/client\/en_US\/WHSL\/search\/detailnonmodal\/ent:$002f$002fSD_ILS$002f0$002fSD_ILS:31784\/one\">Glass Horse: Elements of the Equine Distal Limb<\/a> (iDistalLimb WesternU)\n<ul>\n<li class=\"bullets\">Call # SF 765 G554 2004<\/li>\n<li>Number of copies: 25<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li class=\"bullets\"><a href=\"https:\/\/whsl.ent.sirsi.net\/client\/en_US\/WHSL\/search\/detailnonmodal\/ent:$002f$002fSD_ILS$002f0$002fSD_ILS:36954\/one\">Glass Horse: Equine Colic<\/a> (iColic WesternU)\n<ul>\n<li class=\"bullets\">Call # SF 765 G556c 2007<\/li>\n<li>Number of Copies: 20<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li class=\"bullets\"><a href=\"https:\/\/whsl.ent.sirsi.net\/client\/en_US\/WHSL\/search\/detailnonmodal\/ent:$002f$002fSD_ILS$002f0$002fSD_ILS:30810\/one\">Glass Horse<\/a>\n<ul>\n<li class=\"bullets\">Call # SF 765 G552 2001<\/li>\n<li>Number of Copies: 4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Borrow the <a href=\"https:\/\/whsl.ent.sirsi.net\/client\/en_US\/WHSL\/search\/detailnonmodal\/ent:$002f$002fSD_ILS$002f0$002fSD_ILS:51667\/one\">USB slim DVD drive<\/a> from the Library Services desk to run the program on your computer.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Online Access for VetMed Students\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>There is a limit of 18 simultaneous seats per app.<\/p>\n<p><strong>Requirements: <\/strong>Use a computer with the Citrix client installed (recommended). If not installed, you will be prompted to install after you login.<\/p>\n<p><strong>Instructions:<\/strong><\/p>\n<ol>\n<li>Go to <a href=\"https:\/\/access.westernu.edu\/\" target=\"_blank\" rel=\"noopener\">Citrix Gateway Log-In<\/a>.<\/li>\n<li>Log in with your WesternU username (without @westernu.edu) and password.<\/li>\n<li>If prompted, install the required Citrix receiver. The apps will not run without it.<\/li>\n<li>From the top, select<strong> Apps.<\/strong><\/li>\n<li>Select the app: CanineX Anatomy, EquineColicX, Distal Limb X. This will download the app.<\/li>\n<li>Run the downloaded program.<\/li>\n<li>If you receive a Security Warning message, select <strong>Permit use<\/strong>.<\/li>\n<li>Click on <strong>Login.<\/strong><\/li>\n<li>When you are done using the program, make sure to click on <strong>Quit<\/strong> to release the seat (<em>there is a limit of 18 simultaneous seats per app<\/em>).<\/li>\n<\/ol>\n\n          <\/template>\n        <\/app-accordion-item>\n          <\/app-accordion>\n  <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"relative my-48 md:my-72\" vue-app>\n  <div class=\"container\">\n        <header class=\"mb-32 mx-24 md:mx-0\">\n      <h2 class=\"t-h2-sans mb-12 text-red\">Troubleshooting Citrix Issues<\/h2>\n          <\/header>\n        <app-accordion class=\"px-24 lg:w-4\/5 mx-auto\">\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Add account &#8211; Enter your work email or server address provided by your IT department.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <ol>\n<li>Enter into the box: https:\/\/access.westernu.edu\/<\/li>\n<li>Select &#8220;Add&#8221;.<\/li>\n<\/ol>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Cannot start app \u2013 Citrix view is required to start app. Install Citrix receiver and try again.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <ol>\n<li>Go through Citix: <a href=\"https:\/\/access.westernu.edu\/\">https:\/\/access.westernu.edu\/<\/a><\/li>\n<li>Install when prompted or Download Citrix Workspace App &#8211; Citrix<\/li>\n<\/ol>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Cannot start application \u2013 contact your Help desk with this information. The application \u201cCitrix Viewer\u201d could not be launched because a miscellaneous error occurred.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Download &#8220;Citrix Workspace App &#8211; Citrix&#8221; or call technical support at (909) 469-5432.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: Detect receiver.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Follow the prompt for your system: <a href=\"https:\/\/support.citrix.com\/article\/CTX230234\" target=\"_blank\" rel=\"noopener\">CITRIX Support Article\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Error Message: There is no application to open the URL receiver.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <ol>\n<li>Download Citrix Receiver<\/li>\n<li>Go through Citix: <a href=\"https:\/\/access.westernu.edu\/\" target=\"_blank\" rel=\"noopener\">Citrix Gateway Log-In<\/a><\/li>\n<\/ol>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Issue: Cursor becomes italic and I cannot use the mouse.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Contact Tech Support at (909 469-5432.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Issue: I opened the app, but I&#8217;m receiving the &#8220;CD error&#8221; message and being prompted for a password.\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Select the &#8220;X&#8221; on the password prompt to access the program<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n          <\/app-accordion>\n  <\/div>\n<\/section>\n\n    \n  <section vue-app class=\"relative my-48 md:my-72\">\n    <div class=\"absolute top-1\/2 left-0 w-full h-1\/2 bg-gray\"><\/div>\n    <div class=\"container relative px-24\">\n              <h2 class=\"t-h2-sans mb-32\">Tutorials<\/h2>\n          <\/div>\n    <card-slider class=\"pb-40\" card-width=>\n              <li class=\"card-slider__slide block flex-shrink-0\">\n          <card-slider-slide class=\"px-20\">\n            \n<section vue-app>\n  <app-modal-button modal-id=\"slider-02070886476\" class=\"card flex w-full h-full pb-8 flex-col items-stretch bg-white rounded-b-5 md:rounded-b-8 text-left group\">\n  <span class=\"relative flex justify-center items-center w-full h-208 md:h-288 xl:h-320 flex-shrink-0 bg-black overflow-hidden\">\n                <img decoding=\"async\" class=\"card__image adhere object-cover pointer-events-none\" src=\"\/media\/library\/images\/glassdogcover.jpg\" srcset=\"\" sizes=\"(min-width: 768px) 50vw, 100vw\" alt=\"A transparent dog model showing internal thorax and abdomen structures with text: &quot;The Glass Dog: Thorax &amp; Abdomen.&quot; An instruction note for first-time users is displayed at the bottom.\">\n              <span class=\"relative block w-80 h-80 p-18 ml-24 bg-red-light group-hover:bg-red rounded-full text-white transition-default\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" preserveAspectRatio=\"xMidYMid meet\" viewBox=\"0 0 24 24\"><path d=\"M8 5v14l11-7z\" fill=\"currentColor\"><\/path><\/svg>\n      <\/span>\n      <\/span>\n  <span class=\"flex w-full items-center flex-grow p-20\">\n    <span class=\"block font-sans font-bold text-18 leading-130 flex-grow\">Glass Dog User Guide<\/span>\n    <svg class=\"block w-20 ml-24 flx-shrink-0 text-yellow\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n  <\/span>\n  <\/app-modal-button>\n<\/section>          <\/card-slider-slide>\n        <\/li>\n              <li class=\"card-slider__slide block flex-shrink-0\">\n          <card-slider-slide class=\"px-20\">\n            \n<section vue-app>\n<a class=\"card flex w-full h-full pb-8 flex-col items-stretch bg-white rounded-b-5 md:rounded-b-8 text-left\" href=\"https:\/\/edassets.westernu.edu\/articulate\/library\/troubleshooting\/citrix-app-troubleshooting\/story.html\" target=\"_blank\" rel=\"noopener\">\n  <span class=\"relative flex justify-center items-center w-full h-208 md:h-288 xl:h-320 flex-shrink-0 bg-black overflow-hidden\">\n                <img decoding=\"async\" class=\"card__image adhere object-cover pointer-events-none\" src=\"\/media\/library\/images\/citrixappcover.jpg\" srcset=\"\" sizes=\"(min-width: 768px) 50vw, 100vw\" alt=\"A small dog being held by a person in a veterinary or grooming setting; the text reads &quot;Citrix Application Troubleshooting.\">\n          <\/span>\n  <span class=\"flex w-full items-center flex-grow p-20\">\n    <span class=\"block font-sans font-bold text-18 leading-130 flex-grow\">Troubleshooting the Citrix Application<\/span>\n    <svg class=\"block w-20 ml-24 flx-shrink-0 text-yellow\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n  <\/span>\n<\/a>\n<\/section>          <\/card-slider-slide>\n        <\/li>\n          <\/card-slider>\n  <\/section>\n\n            <transition-modal vue-app>\n  <app-modal modal-id=\"slider-02070886476\">\n    <div class=\"container md:px-24 my-auto\">\n      <div class=\"relative bg-black\">\n        <app-modal-button modal-id=\"slider-02070886476\" class=\"absolute top-0 right-0 z-1 w-48 h-48 flex justify-center items-center bg-red-light hover:bg-red text-white text-32 leading-0 transition-colors duration-3 ease-linear focus:shadow-focus focus:outline-none\">\n          <span class=\"sr-only\">Close Modal<\/span>\n          <svg class=\"w-24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.138 19\" aria-hidden=\"true\"><path d=\"M12.483,9.5l9.655,8.286L20.724,19l-9.655-8.286L1.414,19,0,17.786,9.655,9.5,0,1.214,1.414,0l9.655,8.286L20.724,0l1.414,1.214Z\" fill-rule=\"evenodd\" fill=\"currentColor\"\/><\/svg>\n        <\/app-modal-button>\n        <div class=\"embed-container\">\n                      <iframe title=\"The Glass Dog Users Guide\" width=\"300\" height=\"225\" src=\"https:\/\/www.youtube.com\/embed\/2SaNtFMAFWk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/app-modal>\n<\/transition-modal>            \n\n<section class=\"relative mt-48 md:mt-72\">\n  <div class=\"absolute top-128 bottom-0 left-0 w-full bg-gray\"><\/div>\n  <div class=\"container relative pb-80 md:pb-112\">\n    <div class=\"px-24\">\n      <div class=\"bg-red py-48 md:py-64 relative px-24 sm:px-40 text-white rounded-5 md:rounded-8 md:text-center overflow-hidden\">\n                <div class=\"relative\">\n                      <h2 class=\"t-h2-sans  block text-white\">Contact Us<\/h2>\n                                <p class=\"t-p2 mt-24 md:w-8\/12 mx-auto\">Let us know if you have any questions or feedback. <\/p>\n                                <ul class=\"md:flex md:flex-wrap md:justify-center md:items-center md:mt-32\">\n              \t\t\t\t                        <li class=\"block md:mx-8 mt-32 md:mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/westernu.libanswers.com\/chat\/widget\/e26414f3aba2789f365e3af2f69da2ea\">Chat with a Librarian<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"tel:909-469-5323\">909-469-5323<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/westernu.libwizard.com\/f\/library_feedback\">How are we doing?<\/a>                <\/li>\n\t\t\t\t                                  <\/ul>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":114,"featured_media":0,"parent":11,"menu_order":78,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3668","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/3668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/comments?post=3668"}],"version-history":[{"count":19,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/3668\/revisions"}],"predecessor-version":[{"id":9065,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/3668\/revisions\/9065"}],"up":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/pages\/11"}],"wp:attachment":[{"href":"https:\/\/www.westernu.edu\/library\/wp-json\/wp\/v2\/media?parent=3668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}