{"id":5144,"date":"2021-07-08T11:27:51","date_gmt":"2021-07-08T18:27:51","guid":{"rendered":"https:\/\/stagewp.westernu.edu\/pharmacy\/?page_id=5144"},"modified":"2026-05-26T14:07:22","modified_gmt":"2026-05-26T21:07:22","slug":"office-of-the-ombuds","status":"publish","type":"page","link":"https:\/\/www.westernu.edu\/pharmacy\/about\/office-of-the-ombuds\/","title":{"rendered":"Office of the Ombuds"},"content":{"rendered":"<section class=\"hero-secondary\">\n  <div class=\"relative bg-black\">\n                <img decoding=\"async\" class=\"adhere object-cover\" src=\"\/media\/pharmacy\/images\/college-of-pharmacy-marketing-photos.jpg\" srcset=\"\" sizes=\"100vw\" alt=\"College of Pharmacy marketing photos taken in May 2019.\">\n      <div class=\"adhere gradient-overlay\"><\/div>\n        <div class=\"relative container pt-56 md:pt-112 pb-144 md:pb-192\">\n      <div class=\"md:flex md:justify-between px-12\">\n        <div class=\"sm:w-8\/12 md:w-6\/12 xl:w-5\/12 px-12\">\n                      <div class=\"mb-20\">\n              <div class=\"block font-sans font-bold text-14 text-white leading-130\">\n  <span class=\"inline-block\">\n    <a href=\"\/\" class=\"block hover:underline\">WesternU<\/a>\n  <\/span>\n      <span class=\"inline-block mx-6\">\/<\/span>\n          <a href=\"https:\/\/www.westernu.edu\/pharmacy\" class=\"inline-block hover:underline\">College of Pharmacy<\/a>\n          <span class=\"inline-block mx-6\">\/<\/span>\n      <a href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/\" class=\"inline-block hover:underline\">About the College<\/a>\n    <span class=\"inline-block mx-6\">\/<\/span>\n    <span class=\"inline-block\">College of Pharmacy: Office of the Ombuds<\/span>\n  <\/div>            <\/div>\n                                        <h1 class=\"t-h1-sans  text-white\">College of Pharmacy: Office of the Ombuds<\/h1>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<section class=\"tertiary-nav\">\n  <div class=\"container\">\n        <nav class=\"relative mx-24 py-10 px-20 rounded-b-5 md:rounded-b-8 bg-gray shadow-md mb-40\">\n      <ul class=\"grid lg:grid-cols-[1fr_auto_1fr_auto_1fr_auto_1fr] lg:gap-x-16 lg:justify-items-center lg:text-center\"> <!-- 4 columns layout, 1 column in mobile -->\n                            <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/\" target=\"_self\" rel=\"noopener\">About the College<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mt-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/facilities\/\" target=\"_self\" rel=\"noopener\">Facilities<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mt-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/advisory-council\/\" target=\"_self\" rel=\"noopener\">Dean\u2019s Advisory Council<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mt-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/office-of-the-ombuds\/\" target=\"_self\" rel=\"noopener\">Office of the Ombuds<\/a>\n          <\/li>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/vital-statistics\/\" target=\"_self\" rel=\"noopener\">Vital Statistics<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mb-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/alumnifriends.westernu.edu\/giving\/cop\" target=\"_blank\" rel=\"noopener\">Make a Gift<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mb-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/calendar\/\" target=\"_self\" rel=\"noopener\">Academic Calendar<\/a>\n          <\/li>\n                                              <div class=\"vertical-line hidden lg:block w-1 invisible bg-red mb-8\"><\/div>\n                                      <li class=\"my-8\">\n            <a class=\"text-16 font-normal leading-130 tracking-20 text-black hover:text-red hover:underline transition-default\" href=\"https:\/\/www.westernu.edu\/pharmacy\/about\/contact\/\" target=\"_self\" rel=\"noopener\">Contact Us<\/a>\n          <\/li>\n                        <\/ul>\n    <\/nav>\n  <\/div>\n<\/section>\n\n\n<section class=\"relative my-48 md:my-72\">\n  <div class=\"container\">\n    <div class=\"lg:flex px-12 lg:justify-center\">\n      \n      \n                  \n                  \n      <div class=\"w-full px-24 wysiwyg-content xl:w-10\/12 2xl:w-9\/12\">\n        <h2>Dispute Resolution and Mediation Services<\/h2>\n<p>The College of Pharmacy Ombuds offers a range of dispute resolution assistance for College of Pharmacy students, faculty, staff, and administrators. The Ombuds helps individuals identify options for fair and equitable outcomes, and fosters civility and mutual respect. The Ombuds is confidential, independent, neutral\/impartial and informal.<\/p>\n<p>Please take a moment to explore our brochure\u00a0which explains how the Office Empowers YOU, and WesternU, to reach our full potential.<\/p>\n<p><a href=\"\/media\/pharmacy\/cop-ombuds-brochure-2023.pdf\"><img decoding=\"async\" class=\"alignnone wp-image-9094 size-full\" src=\"\/media\/pharmacy\/cop-ombuds-brochure-2023_page_1.jpg\" alt=\"Office of the Ombuds Brochure with contact information\" width=\"1200\" height=\"927\" \/><\/a><\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"relative my-48 md:my-72\">\n  <div class=\"container\">\n    <div class=\"lg:flex px-12 lg:justify-center\">\n      \n      \n                  \n                  \n      <div class=\"w-full px-24 wysiwyg-content xl:w-10\/12 2xl:w-9\/12\">\n        <h2><strong>Ethical Tenets<\/strong><\/h2>\n<p>The College of Pharmacy Ombuds is a member of the\u00a0<a href=\"https:\/\/www.ombudsassociation.org\/\" target=\"_blank\" rel=\"noopener\">International Ombudsman Association<\/a>, and practices in accordance with its Standards of Practice and Code of Ethics. The Ombuds\u2019 role and relationship to the College is also defined by a <a href=\"\/media\/pharmacy\/ombuds-charter-cop-2022.pdf\">Charter Agreement<\/a>.\u00a0 In general, the Ombuds\u2019 work is guided by four ethical tenets:<\/p>\n<h3>Confidentiality<\/h3>\n<p>The Ombuds does not keep records, and will not disclose the names or concerns of its visitors, without permission.\u00a0 (The only exception being when the Ombuds believes there is an imminent risk of physical harm.)<\/p>\n<h3>Neutrality\/Impartiality<\/h3>\n<p>The Ombuds does not take sides in any dispute, but rather advocates for a fair process and equitable results.<\/p>\n<h3>Informality<\/h3>\n<p>The Ombuds listens, offers information about College policies, procedures and resources, and presents a range of options for resolving problems.\u00a0With permission, the Ombuds will facilitate communication or mediate a dispute.\u00a0The Ombud does not arbitrate, adjudicate, or participate in formal procedures.\u00a0If a visitor would like to pursue a formal process, the Ombuds will direct them to the appropriate office.<\/p>\n<h3>Independence<\/h3>\n<p>Meeting with the Ombuds does not give official notice to the College and functions independently from all College administrative authorities and processes.\u00a0The Ombuds has sole authority to manage the budget and operations of the office.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"my-48 md:mt-96 md:mb-72\" vue-app>\n  <div class=\"container\">\n    <div class=\"app-gutter\">\n      <div class=\"relative md:flex md:justify-end\">\n        <div class=\"app-gutter\">\n                                  <img decoding=\"async\" class=\"md:absolute md:-top-32 md:left-0 w-full md:w-5\/12 lg:w-6\/12 h-240 sm:h-320 md:h-full object-cover rounded-t-5 md:rounded-8\" src=\"\/media\/pharmacy\/images\/ray-symposium-2016-668149-10.jpg\" srcset=\"\" sizes=\"(min-width: 768px) 50vw, 100vw\" alt=\"Two buildings, palm trees, and esplanade\">\n                  <\/div>\n        <div class=\"md:w-8\/12 xl:w-7\/12 app-gutter\">\n          <div class=\"p-32 sm:p-40 md:px-0 md:py-80 rounded-b-5 md:rounded-8 bg-red\">\n            <div class=\"md:ml-1\/8 lg:ml-1\/4 xl:ml-1\/7 md:px-40 lg:px-80\">\n                              \t\t\t\t\n<div class=\"text-lockup text-lockup--red\">\n\t<h2>\n\t\t\t\t\t<span class=\"t-h2-serif  block text-yellow\">We&#8217;re here<\/span>\n\t\t\t\t\t\t\t<span class=\"t-h2-sans  block text-white\">to help<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"wysiwyg-content t-p2 mt-24 text-white\">If you have concerns but do not know where to begin, the Ombuds will listen and help you to move forward.<br \/>\r\nWe open by appointment. Feel free to contact us by email below. Sensitive or confidential content should not be emailed.<br \/>\r\n<\/div>\n\t\t\t\t\t\t<div class=\"mt-28\">\n\t\t\t<a class=\"cta-arrow cta-arrow--white \" href=\"mailto:COP-Ombuds@Westernu.edu\" target=\"_blank\" rel=\"noopener\">\n    COP-Ombuds@Westernu.edu<svg class=\"cta-arrow__icon d-block w-16 ml-12\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"mt-16\">\n\t\t\t<a class=\"cta-arrow cta-arrow--white \" href=\"\/media\/pharmacy\/westernu-office-of-the-ombuds-annual-report-2025.pptx\" target=\"_blank\" rel=\"noopener\">\n    Annual Report<svg class=\"cta-arrow__icon d-block w-16 ml-12\" viewBox=\"0 0 20 16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><polygon fill=\"currentColor\" points=\"11.3168217 0 9.27266614 2.39591605 14.0042587 6.6137266 8.92524936 6.42314237 0 6.42314237 0 9.57685763 8.92524936 9.57685763 14.0042587 9.3862734 9.19197579 13.6063528 11.3168217 16 20 8\"><\/polygon><\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n                          <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":80,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-5144","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/pages\/5144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/comments?post=5144"}],"version-history":[{"count":20,"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/pages\/5144\/revisions"}],"predecessor-version":[{"id":11703,"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/pages\/5144\/revisions\/11703"}],"up":[{"embeddable":true,"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/www.westernu.edu\/pharmacy\/wp-json\/wp\/v2\/media?parent=5144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}