Western University of Health Sciences Harriet K. and Philip Pumerantz Library Western University of Health Sciences
Harriet K. and Philip Pumerantz Library

Remote Access

When the library subscribes to an electronic database or an electronic journal, it must sign a license agreement with the vendor of that resource. Such agreements provide that content is served to any computer connected to the Western University Network, but that remote access via a proxy server may be granted to authorized users only. “Authorized users” are Western University’s currently enrolled students, faculty, and staff.

The Library’s license agreements with vendors of electronic resources also stipulate that it is the responsibility of individual users to ensure that electronic resources are used for personal and/or educational non-commercial purposes without systematically downloading, printing, distributing, retaining substantial portions, or sharing of password information.


Obtaining a Proxy Password

If you are an authorized user, your Western University Network username and password will grant you access to our restricted resources. If you do not have a network username and password, please contact the library at (909) 469-5323 or 1-888-704-1660.


Using the Proxy Server

To use the library’s Electronic Resources visit http://www.westernu.edu/library-electronic-resources. From this page you will find links to bibliographic and full-text databases. You may also use the A-Z links to browse full-text e-journals.

If you are connected to a computer off-campus and click on a link to a resource that is restricted for use, you will be directed to a web page that will ask you for your proxy server username and password. The web page is titled “Connecting to Western University’s EZ Proxy Server”. From here you will enter the current proxy server username and password then click the “Submit” button. You will then be granted access to the restricted resource.


Proxy Server Troubleshooting

Below are common problems people encounter when accessing remote content. Provided are possible solutions to these problems. If you continue to have access problems please call the library at (909) 469-5323 or 1-888-704-1660.

 

Problem: The resource you are using is telling you that your institution does not subscribe to the restricted content.

Solution: Are you using the library’s Electronic Resources web page as your starting point for access? Each subscription E-Journal or Database is linked to our Electronic Resources page using a special URL that routes you through the proxy server. If you directly type in a web site address into your browser you will not be asked for a proxy server password and will not have permission to use the resource.

 

Problem: You have already entered in the proxy password and have been granted access to the database you wish to search. You are trying to access a full-text article within the database but are told your institution does not have access.

Solution: In some instances the library subscribes to only a portion of the full-text material within a database. An example is ScienceDirect. ScienceDirect offers 23 full-text subject collections. Our institution subscribes to 6 subject collections. One way to check if the library has an electronic subscription to a journal is to use the E-Journal Locator available on the library’s Electronic Resources webpage.

 

Problem: You are browsing the E-journals and are unable to access full-text content from journals that indicate they are “On-site Access only” or “Library Access only”.

Solutions: Due to licensing restrictions not all titles are available remotely. “Library Access only” means access is only available inside the library computer labs. “On-site Access only” means journal access is only available on-campus and remote access is not permitted.

 

Problem: After you login through EZProxy, instead of being directed to the E-Resource you see an error message that contains the text “your EZproxy administrator must first authorize this within the ezproxy.cfg file”.

Solutions: The library web site has a link that has not been added to the EZproxy configuration file. Copy and paste the error into an email message to reference@westernu.edu. The library will add this URL to the proxy configuration file.

 

Problem: I have followed all of the above troubleshooting advice and I am still unable to access the library’s E-Resources remotely.

Solution: Please e-mail the following information to reference@westernu.edu so we can troubleshoot the issue.