Remote Library Services
These remote services are offered daily:
Our librarians are dedicated to helping students and faculty. Schedule a consultation for help with:
- Searching for information
- Using databases and accessing material
- Library instruction via Zoom
* Select the video chat option when you create an appointment.
Chat Reference
Chat reference is available:
| Day | Hours |
|---|---|
| Monday – Thursday: | 8 am – 9 pm |
| Friday: | 8 am – 6 pm |
| Saturday: | 11 am – 7 pm |
Email Services
We are happy to answer questions by email.
- For assistance with searching or accessing material online, please contact reference@westernu.edu.
- For questions on renewals or material you currently have checked out, contact circ@westernu.edu.
- If you have questions regarding an article request submitted through ILLiad, contact ill@westernu.edu.
- If you are having trouble accessing our electronic resources remotely, contact libsupport@westernu.edu.
24/7 Resources
- Tutorials
Access a collection of tutorials on how to use some of the library services and resources at the Harriet K. & Philip Pumerantz Library. We have pulled together tutorials created by providers about how to use their products and grouped them together by category.
- Research Guides
Research assistance, subject guides, and useful resources compiled by your librarians.
- E-Resources (eBooks, eJournals, other databases)
Access electronic books, journals, and databases. You can also search our resources using the Pumerantz Library Discovery Service.
- Interlibrary Loan and Document Delivery Services
Request electronic delivery of articles via our article request service ILLiad and books by mail.