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PaymentWorks

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PaymentWorks Overview

PaymentWorks is the University’s platform for inviting suppliers to do business with Western University of Health Sciences (WesternU). It streamlines the onboarding process, ensures data accuracy, and securely collects sensitive information such as taxpayer identification and banking details.

Accounts Payable and Procurement verify whether a supplier already has an active profile before requesting a new invitation. Only suppliers that are new to WesternU or have not yet registered through PaymentWorks should be invited.

Suppliers Who Do Not Need a PaymentWorks Account

The following supplier types should not be invited through PaymentWorks:

  • Current employees or students being reimbursed by the University
  • Individuals or entities receiving only a refund from the University

All other suppliers must complete registration through PaymentWorks before doing business with the University.

 

Inviting a Supplier

Step 1: Submit the Vendor Invitation Request Form
Departments should complete the Vendor Invitation Request Form and email it to AP@WesternU.edu for review.

Step 2: Accounts Payable Sends the Invitation
Once approved, Accounts Payable will send the PaymentWorks invitation directly to the supplier.

Step 3: Supplier Completes Registration
The supplier will receive a secure registration link from invitations@paymentworks.com.
This link is unique to each supplier and should not be shared or forwarded.

Step 4: Confirmation
After registration is complete, PaymentWorks will notify Accounts Payable, and the vendor record will be created in Banner.

 

Information Required on the Invitation Form

Departments must provide the following details when submitting the Vendor Invitation Request Form:

  • Company or Individual Name
  • Contact Email Address
  • Description of Goods or Services
  • Department Contact Name and Email
  • Department Name
  • Phone Number
  • Reason for Inviting the Supplier

Providing accurate information ensures the vendor record is created correctly, and the appropriate tax classification is applied.

Example Messages to Include in an Invitation

Departments may include a short personalized message explaining the purpose of the request.

Examples include:

“Please complete this registration form through PaymentWorks so that Accounts Payable can process payment for your consulting services with the College of Veterinary Medicine.”

“Please complete this registration form through PaymentWorks so that the University may issue payment for your guest lecture engagement with the College of Pharmacy.”

WesternU Pomona campus Esplanade.

Resource Links

• Onboarding New Vendors (PaymentWorks link)

• Troubleshooting Guide for Staff (SharePoint link)

• Training Presentation (WIP – SharePoint)

• Frequently Asked Questions (WIP – SharePoint)

Need Help?

For questions or assistance with PaymentWorks: