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College of Pharmacy marketing photos taken in May 2019.
WesternU / College of Pharmacy / About the College / Office of the Ombuds

Office of the Ombuds

Dispute Resolution and Mediation Services

The College of Pharmacy Ombuds offers a range of dispute resolution assistance for College of Pharmacy students, faculty, staff, and administrators. The Ombuds helps individuals identify options for fair and equitable outcomes, and fosters civility and mutual respect. The Ombuds is confidential, independent, neutral/impartial and informal.

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We’re here to help

If you have concerns but do not know where to begin, the Ombuds will listen and help you to move forward.
We open by appointment. Feel free to contact us by email below. Sensitive or confidential content should not be emailed.

  • Ethical Tenets

    The College of Pharmacy Ombuds is a member of the International Ombudsman Association, and practices in accordance with its Standards of Practice and Code of Ethics. The Ombuds’ role and relationship to the College is also defined by a Charter Agreement.  In general, the Ombuds’ work is guided by four ethical tenets:

    Confidentiality

    The Ombuds does not keep records, and will not disclose the names or concerns of its visitors, without permission.  (The only exception being when the Ombuds believes there is an imminent risk of physical harm.)

    Neutrality/Impartiality

    The Ombuds does not take sides in any dispute, but rather advocates for a fair process and equitable results.

    Informality

    The Ombuds listens, offers information about College policies, procedures and resources, and presents a range of options for resolving problems.  With permission, the Ombuds will facilitate communication or mediate a dispute.  The Ombud does not arbitrate, adjudicate, or participate in formal procedures.  If a visitor would like to pursue a formal process, the Ombuds will direct them to the appropriate office.

    Independence

    Meeting with the Ombuds does not give official notice to the College and functions independently from all College administrative authorities and processes.  The Ombuds has sole authority to manage the budget and operations of the office.