College of Pharmacy: Office of the Ombuds

Ethical Tenets

The College of Pharmacy Ombuds is a member of the International Ombudsman Association, and practices in accordance with its Standards of Practice and Code of Ethics. The Ombuds’ role and relationship to the College is also defined by a Charter Agreement. In general, the Ombuds’ work is guided by four ethical tenets:

Confidentiality

The Ombuds does not keep records, and will not disclose the names or concerns of its visitors, without permission. (The only exception being when the Ombuds believes there is an imminent risk of physical harm.)

Neutrality/Impartiality

The Ombuds does not take sides in any dispute, but rather advocates for a fair process and equitable results.

Informality

The Ombuds listens, offers information about College policies, procedures and resources, and presents a range of options for resolving problems. With permission, the Ombuds will facilitate communication or mediate a dispute. The Ombud does not arbitrate, adjudicate, or participate in formal procedures. If a visitor would like to pursue a formal process, the Ombuds will direct them to the appropriate office.

Independence

Meeting with the Ombuds does not give official notice to the College and functions independently from all College administrative authorities and processes. The Ombuds has sole authority to manage the budget and operations of the office.