Skip to Content Skip to Footer
WesternU Pomona campus during sunset with HEC and the Daumier prominent.
WesternU / College of Pharmacy / Center for Initiatives in Medication Management

Center for Initiatives in Medication Management

Infographic displaying healthcare stats: 71 students trained in telehealth, 880 patients reached, 177 received medication management, 574 counseled on medication adherence, and 8,423 total outreach contacts.

Overview Our Mission

  • To optimize medication use and outcomes for our patients
  • To provide a training site for our students in advanced pharmacy practice in keeping with mission of the College
  • To improve reimbursement and recognition for the pharmacy profession
Zoom Meeting Photo of CIMM leadership team

Who We Are

We are a group of pharmacists specially trained to give you personalized care.
Photo of a student in the call center

What We Do

Provide you with the best care possible to help with your medication needs.

This includes reviewing your medications with you, making sure you are taking your medications as prescribed, and ensuring you are on the right medications to keep you healthy. We may also offer suggestions to help lower your prescription costs.

“I really appreciated the flexibility and understanding shown when I had to reschedule a few times due to my busy schedule. The follow-up calls have been a great help, especially when my blood pressure was unusually high last week. It’s reassuring to know that someone is keeping an eye on things and checking in.

The assistance and reminders about monitoring my blood pressure and blood glucose, as well as helping me organize my prescriptions, have been invaluable. I also appreciate the information about 90-day prescriptions and mail delivery, especially since I’m no longer able to drive. It has made managing my health so much easier.”
– Patient AV

CIMM Leadership Team

Portrait of Dr. Anandi Law, BPharm, MS, PhD, FAPhA

Dr. Anandi Law, BPharm, MS, PhD, FAPhA

Associate Dean, Assessment

Lead, Administrative Operations

alaw@westernu.edu

Portrait of Dr. Micah Hata, PharmD

Dr. Micah Hata, PharmD

Assistant Dean, Community Engagement

Lead, Clinical Operations

mhata@westernu.edu

Portrait of Dr. Preeti Kotha, PharmD

Dr. Preeti Kotha, PharmD

Director, Pharmacy Services and Operations

Clinical Oversight

kothap@westernu.edu

Advisory Board

Portrait of Dr. Kevin Mancilla, PharmD '22

Dr. Kevin Mancilla, PharmD ’22

Portrait of Dr. Bhavesh Desai, PharmD '02, JD

Dr. Bhavesh Desai, PharmD ’02, JD

COP Alumni

Portrait of Dr. Eunhee Kim, PharmD '21

Dr. Eunhee Kim, PharmD ’21

Founding Member

MTM Call Center Patient Advocate

eunheekim@westernu.edu

Portrait of Dr. Crystal Lao, PharmD '22

Dr. Crystal Lao, PharmD ’22

MTM Call Center Patient Advocate

crystal.lao@westernu.edu

COP Personnel

Portrait of Dr. Skai Pan, PharmD

Dr. Skai Pan, PharmD

Health Outcomes Research Fellow

xpan@westernu.edu

  • CIMM Trained Personnel

    Adwoa Baidoo-Williams
    PharmD ’23

    Diane Estephan
    PharmD ’23

    Praiser Kim
    PharmD ’23

    Christy Nguyen
    PharmD ’23

    Aveen Tahir
    PharmD ’23

    Anni Yu
    PharmD ’23

  • Improving Health Outcomes, Training Our Professionals, Advancing the Profession

    Infographic summarizing WesternU CIMM's telehealth services: 71 students trained, 177 patients received medication management, 574 counseled on adherence, 880 patients reached, 8,423 total outreach.

    The Center for Initiatives in Medical Management (CIMM) has provided care and guidance to hundreds of individuals. WesternU CIMM by the Numbers (image):

    • 71 Interns Trained
    • 177 Patients Received Comprehensive Medication Management
    • 574 Patients Counseled on Medication Adherence
    • 880 Patients Reached
    • 8,423 Total Outreach Made to Patients

    CIMM Outcomes

    Call Rate 2021-23

    Bar chart showing the number of patients reached and interventions from 2021 to 2022, with increases in both categories.

    Percentage of Success

    Bar chart showing the percentage of successful interventions over three years: 2021 at around 70%, 2022 at 50%, and 2023 at approximately 80%.

    Performance Metrics

    Three bar charts comparing different metrics across channels: DMA-Channel Comparison, RASA-Channel Comparison, and Static-Channel Comparison. Each chart displays five colored bars labeled PC3, PC4, PC1, PC2, and PC5.

  • Seeking to Partner or Work with Us?

    Health Plan Partners

    Please contact us: alaw@westernu.edu or mhata@westernu.edu for more information on how we can partner.

    Looking for A Career Opportunity?

    We have remote career opportunities for
    • Volunteer Roles
    • Patient Advocate Roles
    • Engaged Alumni Champions

    Learn how you can volunteer or work for us at cimm@westernu.edu.

  • Affiliated pharmacy care center for

    Blue logo

    Blue Shield of California is an independent member of the Blue Shield Association

    College of Pharmacy Student Taking Notes in Class

    Contact Information

    If you are interested in volunteering for CIMM and being a part of our efforts to improve patient outcomes, please contact us, CIMM@westernu.edu.