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WesternU / College of Pharmacy / Center for Initiatives in Medication Management

Center for Initiatives in Medication Management

Photo of student in the call center

Overview Our Mission

  • To optimize medication use and outcomes for our patients
  • To provide a training site for our students in advanced pharmacy practice in keeping with mission of the College
  • To improve reimbursement and recognition for the pharmacy profession
Zoom Meeting Photo of CIMM leadership team

Who We Are

We are a group of pharmacists specially trained to give you personalized care.
Photo of a student in the call center

What We Do

Provide you with the best care possible to help with your medication needs.

This includes reviewing your medications with you, making sure you are taking your medications as prescribed, and ensuring you are on the right medications to keep you healthy. We may also offer suggestions to help lower your prescription costs.

CIMM Leadership Team

Portrait of Dr. Anandi Law, BPharm, MS, PhD, FAPhA

Dr. Anandi Law, BPharm, MS, PhD, FAPhA

Associate Dean, Assessment

Lead, Administrative Operations

Portrait of Dr. Micah Hata, PharmD

Dr. Micah Hata, PharmD

Director of Residency & Fellowship Training

Lead, Clinical Operations

WesternU Faculty

Portrait of Dr. Preeti Kotha, PharmD

Dr. Preeti Kotha, PharmD

Director, Pharmacy Services and Operations

Clinical Oversight

  • CIMM Trained Personnel

    Crystal Lao
    PharmD ’22

    Adwoa Baidoo-Williams
    PharmD ’23

    Diane Estephan
    PharmD ’23

    Christy Nguyen
    PharmD ’23

    Aveen Tahir
    PharmD ’23

    Anni Yu
    PharmD ’23

  • Improving Health Outcomes, Training Our Professionals, Advancing the Profession

    WesternU CIMM by the Numbers

    The Center for Initiatives in Medical Management (CIMM) has provided care and guidance to hundreds of individuals. WesternU CIMM by the Numbers (image):

    • 48 Interns Trained
    • 244 Patients Counseled on Medication Adherence
    • 114 Patients Received Comprehensive Medication Management
    • 404 Patients Reached
    • 3,102 Total Outreach Made to Patients

    CIMM Outcomes

    Call Rate 2021-23

    WesternU CIMM Call Rate 2021-2023

    Percentage of Success

    WesternU CIMM Percentage of Successful Calls to Converted patients

    Performance MetricsWesternU CIMM performance metrics


  • Seeking to Partner or Work with Us?

    Health Plan Partners

    Please contact us: or for more information on how we can partner.

    Looking for A Career Opportunity?

    We have remote career opportunities for
    • Volunteer Roles
    • Patient Advocate Roles
    • Engaged Alumni Champions

    Learn how you can volunteer or work for us at

  • College of Pharmacy Student Taking Notes in Class

    Contact Information

    If you are interested in volunteering for CIMM and being a part of our efforts to improve patient outcomes, please contact us,