As a WesternU student, you have numerous options available to you for assistance. Please see below for a complete list of available services.
Behavioral Health Assistance –
Programs for Students
All Western of Health Sciences full-time students have direct access to an Employee Assistance Program (EAP) for Students through OptumHealth. Under this Employee Assistance Program for Students, you and any member of your immediate household are eligible for up to six (6) free counseling sessions for each “incident” or situation.
Counseling services may be accessed by telephone, via the web, or face-to-face. These confidential services consist of a series of tools and resources designed to help WesternU students learn new and useful techniques for dealing with stress, anxiety, depression and other common challenges.
How to Access Services
You have the option. You can search Optum’s Live and Work Well website to find the service that is just right for you. If needed, enter access code: WesternU
You are able to contact OptumHealth 27/7/365 for confidential help. If you call this number before beginning a treatment, OptumHealth will help ensure that you obtain access to the most appropriate provider for your needs. The PBH provider network includes psychologists and other licensed clinical providers.
Many services require an authorization code before seeing a provider, and Optum can assist you with this either over the phone or via the website.
Work and School Issues
Parenting and Child Care
Becoming a Parent
Child care options and referrals
Strategies for working parents
Stress and Depression
Grief and Loss
Substance Abuse and Recovery
Help with credit reports
Dealing with delinquent payments
Free 30 minute consultation
Referral to legal specialists
A person actively employed or on short-term disability.
Children who are dependents of the member.
Dependent children attending school.
Spouse / domestic partner
Legally married spouse of an active employee/member.
Those residing in the eligible member’s home.
Disabled employee (member)
Members who are on disability as defined by the employer/sponsor. Other designated eligible individuals include spouses or dependent children who are on disability.
Anna Couch, PhD, MA, MFT*
Luis Orozco, DSW, LCSW*
The WesternU community can now receive mental health services without prior Optum authorization from Soultenders with multiple locations in the Southern California area. Please call Soultenders directly at the dedicated WesternU phone line 1-855-952-1907 to schedule an appointment, or visit their website at Soultenders.com
Note: to obtain an appointment, name, address, and birthdate of WesternU employee/student is needed for authorization purposes.
Covered under the Optum EAP benefit, WesternU students, faculty, and staff (including members of their immediate households) can connect with a licensed provider for counseling through a convenient mobile app. To get started, you must call 800-234-5465 to obtain prior authorization. Please see this flyer for more information.
The Sanvello app is available to you at no extra cost as part of your plan’s behavioral health benefits.