The IT Department also supports several applications that are available to the university community. For more information, please visit support.westernu.edu or contact the IT Help Desk at (909) 469-5432 (extension 5432 if on campus).
Enterprise Applications & Database (EAD)
Support of enterprise-level software including Banner, the University’s Enterprise Resource Planner (ERP), is the primary responsibility of IT’s Enterprise Applications & Database department. Banner enables users to see and share pertinent job-related information, which makes for a more efficient, smooth-running environment. Users ranging from executive offices to general staff can extract business-critical information through online reporting in a timely and cost-effective manner. EAD aids in report writing, system maintenance, and user support for data integrity and adherence to the University Data Standards (internal resource). EAD encompasses the following areas:
- Enterprise Applications
- Web Applications
- Databases & Middleware
- Business Analysis & Design