Behavorial Health Assistance Program for Students
What is Employee Assistance Program (EAP) for Students
All Western University of Health Sciences full-time students have direct access to an Employee Assistance Program (EAP) for Students through OptumHealth. Under this Employee Assistance Program for Students, you and any member of your immediate household are eligible for up to five (5) free counseling sessions for each “incident” or situation.
Counseling services may be accessed by telephone, via the web, or face-to-face. These confidential services consist of a series of tools and resources designed to help WesternU students learn new and useful techniques for dealing with stress, anxiety, depression and other common challenges.
Call 1-800-234-5465 anytime for confidential help
Optum has now connected with TalkSpace!
Covered under the Optum EAP benefit, WesternU students, faculty, and staff (including members of their immediate households) can connect with a licensed provider for counseling through a convenient mobile app. To get started, you must call 800-234-5465 to obtain prior authorization. Please see this flyer for more information.
Virtual Visits to Support You Anywhere. Learn more….
What Services are Offered
Work and School Issues
Parenting and Child Care
Becoming a Parent
Child care options and referrals
Strategies for working parents
Stress and Depression
Grief and Loss
Substance Abuse and Recovery
Help with credit reports
Dealing with delinquent payments
Free 30 minute consultation
Referral to legal specialists
Who is Eligible for Benefits
A person actively employed or on short-term disability.
Children who are dependents of the member.
Dependent children attending school.
Spouse / domestic partner
Legally married spouse of an active employee/member.
Those residing in the eligible member’s home.
Disabled employee (member)
Members who are on disability as defined by the employer/sponsor. Other designated eligible individuals include spouses or dependent children who are on disability.
How do you access these services?
Online or by Phone
You have the option. You can search Optum’s Live and Work Well website to find the service that is just right for you. If needed, enter access code: WesternU
You are able to contact OptumHealth anytime for confidential help. If you call this number before beginning a treatment, OptumHealth will help ensure that you obtain access to the most appropriate provider for your needs. The PBH provider network includes psychologists and other licensed clinical providers.
Visit Optum’s EAP for WesternU
or Call 1-800-234-5465
Many services require an authorization code before seeing a provider, and Optum can assist you with this either over the phone or via the website.
If you, or someone you know are struggling with thoughts of suicide, please call. Services are available 24-hours a day.
Pre-Authorized Providers On and Near Campus
Effective Monday, March 16, 2020, counseling appointments with the on-campus counselors will be conducted telephonically.
You do not need a authorization code from Optum for the following providers.
Lonny Bevill, MA, MFT
Twin Oaks, Suite A-2
(across Mullins Dr. from campus)
Wednesday: 8:00 a.m. – 2:00 p.m.
The WesternU community can now receive mental health services without prior Optum authorization from Soultenders with multiple locations in the Southern California area. Please call Soultenders directly at the dedicated WesternU phone line 1-855-952-1907 to schedule an appointment.
Note: to obtain an appointment, the name, address, and birthdate of the WesternU employee/student is needed for authorization purposes
GIVEN THE RECENT DIRECTIVES FROM GOVERNOR NEWSOM ALL SESSIONS WILL BE TELECOUNSELING. IF A CLIENT WOULD PREFER AN IN-PERSON SESSION, IT IS AT THE DISCRETION OF THE PROVIDER. IT IS RECOMMENDED THAT ALL SESSIONS ARE CONDUCTED OVER THE PHONE.
The Sanvello app is available to you at no extra cost as part of your plan’s behavioral health benefits.
View the Sanvello app flyer (.pdf)
Daily mood tracking, coping tools, personalized progress and more at sanvello.com