Counseling Services – Oregon


Behavorial Health Assistance Program for Students

Optum logoAll Western University of Health Sciences full-time students have direct access to an Employee Assistance Program (EAP) for Students through OptumHealth. Under this Employee Assistance Program for Students, you and any member of your immediate household are eligible for up to six (6) free counseling sessions for each “incident” or situation.

Counseling services may be accessed by telephone, via the web, or face-to-face. These confidential services consist of a series of tools and resources designed to help WesternU students learn new and useful techniques for dealing with stress, anxiety, depression and other common challenges.

Call 1-800-234-5465 anytime for confidential help

Optum has now connected with TalkSpace!
Covered under the Optum EAP benefit, WesternU students, faculty, and staff (including members of their immediate households) can connect with a licensed provider for counseling through a convenient mobile app. To get started, you must call 800-234-5465 to obtain prior authorization. Please see this flyer for more information.   

Virtual Visits to Support You Anywhere. Learn more….


Work and School Issues

Career Planning
Performance Concerns

Parenting and Child Care

Becoming a Parent
Exploring Adoption
Child care options and referrals
Parenting skills
Strategies for working parents


Emotional Wellbeing

Stress and Depression
Anger Management
Family Issues
Domestic Violence
Grief and Loss

Substance Abuse and Recovery

Alcohol/drug abuse
Eating Disorders
Outpatient counseling
Support groups
Community services


Financial Planning

Help with credit reports
Debt management
Dealing with delinquent payments

Legal Assistance

Landlord/Tenant conflicts
Wills/consumer issues
Free 30 minute consultation
Referral to legal specialists


Employee/Student (member)
A person actively employed or on short-term disability.

Dependent children
Children who are dependents of the member.

Dependent children attending school.


Spouse / domestic partner
Legally married spouse of an active employee/member.

Household members
Those residing in the eligible member’s home.

Disabled employee (member)
Members who are on disability as defined by the employer/sponsor. Other designated eligible individuals include spouses or dependent children who are on disability.

Recorded Webinars

None available at this time.



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Brought to you by Optum Behavioral Health. 

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How do you access these services?

Online or by Phone

You have the option. You can search Optum’s Live and Work Well website to find the service that is just right for you. If needed, enter access code: WesternU

You are able to contact OptumHealth 27/7/365 for confidential help. If you call this number before beginning a treatment, OptumHealth will help ensure that you obtain access to the most appropriate provider for your needs. The PBH provider network includes psychologists and other licensed clinical providers.

Visit Optum’s EAP for WesternU
or Call 1-800-234-5465

Authorization Code

Many services require an authorization code before seeing a provider, and Optum can assist you with this either over the phone or via the website. 

Person on phone sitting near a computer

Call 988 for Suicide and Crisis Lifeline

If you, or someone you know are struggling with thoughts of suicide, please call 988. Services are available 24-hours a day.



Pre-Authorized Providers On and Near Campus

You do not need a authorization code from Optum for the following providers. At this time, only virtual appointments are offered. 

Anna Couch, PhD, MA, MFT

WesternU Campus | Library, 4th Floor
Office Hours:
Tue. 12:00-7:00 p.m. PST
Wed. 12:00-6:30 p.m. PST
Thur. 12:00-6:00 p.m. PST

Schedule an appointment


Learn more… 

Luis Orozco, DSW, LCSW

WesternU Campus | Library, 4th Floor
Office Hours:
Mon. & Fri. 8:30 a.m. – 1:30 p.m. PST
Schedule an appointment


Learn more… 

*Drs. Couch and Orozco are based in Southern California but can see WesternU-Oregon students remotely.

Dr. Lisa Schulz

Available Appointment Hours:

On campus:  Tuesdays, 10:00am – 3:00pm
Remote: Wednesdays, 2:00pm – 7:00pm

Schedule an appointment

Learn more…




The WesternU community can now receive mental health services without prior Optum authorization from Soultenders with multiple locations in the Southern California area. Please call Soultenders directly at the dedicated WesternU phone line 1-855-952-1907 to schedule an appointment.

Note: to obtain an appointment, the name, address, and birthdate of the WesternU employee/student is needed for authorization purposes


The Sanvello app is available to you at no extra cost as part of your plan’s behavioral health benefits.

View the Sanvello app flyer (.pdf)


Download on the App StoreGet it on Google Play

Say Hellow to SanvelloDaily mood tracking, coping tools, personalized progress and more at


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